Contact Us
Got a question about a review, spotted something out of date, or want to flag an operator we haven't looked at yet? This page explains how to reach UK Casinos Not On Gamstop and what we can (and can't) help with.
What we can help with
We're a research and comparison site focused on betting sites not on Gamstop, so most of what we can answer sits close to that subject. Typical reasons readers get in touch include:
- Questions about a specific brand featured on the site, including current welcome offers such as those listed on this page
- Corrections — an offer has changed, a licence detail is out of date, or a link is broken
- Suggestions for a casino or betting site not currently covered here
- General feedback on how we rate and rank operators
- Media or partnership enquiries related to the site itself
What we can't do
We are an independent review and comparison publisher — we do not operate a casino, hold player funds, process deposits or withdrawals, or sit behind any of the brands listed on threeriversteam.org.uk. If your enquiry concerns any of the following, it needs to go to the operator directly, not to us:
- Account verification, deposits, withdrawals or balance queries
- Bonus terms disputes or wagering issues on a specific account
- Requests to close or restrict an account with a particular brand
- Live customer support during play
Each operator's own support channel — usually live chat or email, listed on their site — is the fastest route for anything account-specific. Trying to resolve a live betting or casino account issue through a third-party comparison site will only slow things down.
Before you contact us about self-exclusion
If your message is about gambling harm, self-exclusion, or wanting support around your own play, please see our Responsible Gambling page first. It covers the tools and support options available, including how self-exclusion schemes work and where to turn for independent help. We take this seriously and would rather point you to the right resource straight away than have you wait on a general enquiry.
Researching a casino before you sign up
If your question is really "which site should I choose", the fastest answer usually isn't an email — it's our comparison work. Our Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed page breaks down how brands like Betmica, Kikibet and Betninja compare on games, payments and offer terms, and explains how we arrived at our ratings. It's worth a look before you get in touch, since it answers most of the questions we're asked directly.
How we handle enquiries
We read every message that comes in, though as an independent site we can't guarantee a response time on every enquiry. A few things help us help you faster:
- Name the specific brand or page you're asking about, rather than a general query
- Include what you've already tried if it's a technical issue (broken link, missing page, etc.)
- Keep account-specific questions for the operator's own support team
- Check our Terms and Conditions if your question relates to how the site is run or how content is used
Who's behind this site
UK Casinos Not On Gamstop is run as an independent comparison resource — you can read more about our approach and how listings are chosen on our About Us page. We earn commission when readers sign up through some of the links on this site, and that arrangement never decides which operators are listed or how they're rated. It's a standard part of how comparison sites are funded, and it's worth knowing before you get in touch about anything commercial.
All content on threeriversteam.org.uk is intended for adults aged 18 and over. If you're unsure whether an enquiry belongs here or with an operator, send it anyway — we'll point you in the right direction rather than leave you guessing.